Health profession regulators: A Case Study on the BC College of Nurses and Midwives

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dc.contributor.authorElizabeth Bruce
dc.date.accessioned2025-05-01T01:49:01Z
dc.date.available2025-05-01T01:49:01Z
dc.date.issued2022-06-01
dc.descriptionThe role of professional health regulators and how they resolve complaints against practitioners has been examined and studied in many jurisdictions in the west. Much of the research has focused on the impact the complaint process has on disciplined professionals and complainants. This research has not included researching into how the public awareness of regulatory college and how their understanding of regulatory colleges informs the public’s expectations on how complaints can and should be resolved. In the context of a Canadian province’s nursing regulatory body, this research attempts to understand the public’s awareness of the BC College of Nurses and Midwives (BCCNM), capture their perspectives on the standard complaint process, and gauge their support for an alternative dispute resolution process. This study focuses on BCCNM’s current complaint resolution process and explores an alternative dispute resolution process that is administered at the College of Nurses of Ontario. The study uses one-on-one interviews and a focus group to collect the data. By using these two qualitative methods, this study collects data on the participants’ awareness of BCCNM, their understanding and expectations of a standards complaint process, and their perspectives and receptiveness to an alternative complaints process. The findings from this study reveal the participants have some awareness of BCCNM and general understanding of health profession regulators. Their expectations for complaint outcomes did not fully align with the college’s mandate and regulatory right-touch philosophy. The participants’ supported the alternative dispute resolution process but raised concerns about transparency and future public protection.
dc.identifier.doihttps://doi.org/10.7939/r3-j78x-kw17
dc.language.isoen
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/
dc.subjectHealth professional regulation
dc.subjectregulatory colleges
dc.subjectpublic awareness
dc.subjecttransparency
dc.subjectalternative dispute resolution
dc.subjectcomplaints process
dc.subjectcomplaints
dc.subjectpublic complaints
dc.subjectnurses
dc.subjectdiscipline
dc.subjectright-touch regulation
dc.titleHealth profession regulators: A Case Study on the BC College of Nurses and Midwives
dc.typehttp://purl.org/coar/resource_type/c_1843
ual.jupiterAccesshttp://terms.library.ualberta.ca/public

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