eService and the Alberta HR Crisis

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dc.contributor.authorMcElhone, Paul
dc.contributor.authorIngles, Chris
dc.contributor.authorGellatly, Ian
dc.contributor.authorLawman, Andrew
dc.contributor.authorClark, Colin
dc.contributor.otherMcMaster eBusiness Research Centre at McMaster University
dc.contributor.otherCanadian Institute of Retailing & Services at University of Alberta
dc.date.accessioned2025-05-01T11:16:42Z
dc.date.available2025-05-01T11:16:42Z
dc.date.issued2006/10/11
dc.descriptionPanel discussion. Presentation by Dr. Gellatly will offer general insights into what the “HR crisis” might mean for a variety of people-management practices within service-oriented companies. Specific topics will include “HR crisis” effects on selection, training, compensation, performance management, as well as possible remedies. Finally several options for dealing with staff and skill shortages will be discussed. The other discussants will respond and offer their insights and experiences. Panel members: Colin Clark, Henry Singer Fashion Group; Andrew Lawman, The Brick; Chris Ingles, RBC Royal Bank. Moderator: Paul McElhone, University of Alberta
dc.identifier.doihttps://doi.org/10.7939/R36M9B
dc.language.isoen
dc.rights.urihttp://creativecommons.org/licenses/by-nc/3.0/
dc.subjectEservice
dc.subjectHuman resources
dc.titleeService and the Alberta HR Crisis
dc.typehttp://purl.org/coar/resource_type/R60J-J5BD
ual.jupiterAccesshttp://terms.library.ualberta.ca/public

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e-Service Symposium 2006